Customer & Channel

The Canadian electrical industry has come to an important crossroad. The emergence of new technology, shifts in age demographics, volatile economic conditions and changing customer expectations have given rise to new challenges and opportunities within the industry. To address these changes, companies must think forward and explore some important factors: What will their business model look like 2020? Who will their primary customers be? This …

This report examines the use of agile procurement within an electrical manufacturing, distribution, and construction supply chain. Learn more | Request a copy (no cost for EFC members)

A study about how e-Commerce is challenging traditional electrical distribution practices featuring a case study of Amazon and suggestions for distributors to maintain successful practices. Available for sale. Contact memberservices@naed.org  to purchase this report or for further details.

[:en]Examines how the emergence of new technology, shifts in age demographics, economic conditions and changing customer expectations have given rise to new challenges and opportunities within the industry. Provides guidance on how members can strengthen channel relations with contractors in a new era of change. Download this report: EN | FR Watch a recorded Webinar of key findings[:]

[:en]Unlocks the value-add of a digital supply chain within the Canadian electrical channel (manufacturers and distributors). During this presentation, you will learn what factors are generating interest in digitalization; what key opportunities businesses can expect to derive from a fully-integrated supply chain network; and how far along the electrical channel has progressed in digitalization today. …